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And closed chat with me. Not sure if I even gonna get my money back Dont buy from them! ASOS are absolutely shocking. They now tell me the delivery left the order behind the recycling bin and so I should check there. I live in the Netherlands so a little hard for me to check. Customer service staff keep copying and pasting the same message to me and are refusing to refund. I am honestly appalled by this out of this world terrible service. No refund for over a month now.
No comprehensive responses from the team other than me asking to continue waiting. Had parcel delivered open with 2 items missing. Placed an order and recieved a text saying it has been delivered with the neighbour no Went to get them our neighbour seems to have never received them, after went through the help chat services and raised a request for enquiry. I waited for an answer but nothing for a week. I had to call asos customer service and then they mention, it has been dropped in no 20 not 17?
Checked with the neighbour again and they confirmed the same never got it'. At this point, I did not knew what to do and advised Asos to have it collected from the same place wherever the driver has left it. Hence, I thought everything would be resolved by now, but this morning recieved an email from ASOS, "My name is Isobel, I'm one of the supervisors here working alongside Paul.
He's not in over the weekends, so this has been passed to myself. Thanks for getting in touch, I hope you're well! I've just been in touch with DPD and they have advised me that they have a signature match for someone with that name at number 20 from a couple of previous deliveries.
As such, they have deemed this correctly delivered and we'll no longer be able to take this any further. From this point on, this would be a civil matter between yourselves and your neighbours. I appreciate this isn't the answer you were looking for, and for that I do apologise. If there's anything else I can do for you, let me know and I'd love to help. The signature they are claiming has not been shared with me yet.
I just want my refund back as I never recieved the order I have placed them, is that too much too ask? If the driver delivers in the wrong place and cannot locate them, is that the customer problem.
Express delivery is a false promise. Ordered with free express delivery to Hong Kong and expected the order to arrive in two days. Not only the order has not arrived, the CS rep told me to wait for another week and that the delay is "out of their control".
Truth is, it took more than 24 hours for my order to be shipped - how is it possible for the package to arrive in Hong Kong from the UK just in one day?
If you cannot meet your promises, you should not offer express shipping in the first place. Customer service is absolutely horrible. They certainly do not care about delays because they could just blame it on the courier. We order with your company, not your courier partner. So step up your game and stop making excuses that we all know is not true. Love asos, I have unlimited next day delivery and it always comes on time. I rarely send anything but the only issue is that refunds can take a little longer than I would like.
Avoid at all costs!!!! I send the passport Site to run away at all, it's intolerable to treat people and steal them! If you want proof of orders I can provide you NP! I ordered one pencil skirt and they ended up shipping me men's size 7 sneakers. All I expected was to get a refund for my order and store credit for the rest since it was their mistake.
Instead they give me a long detailed message how it was my fault I didn't look into customs charges before ordering and ignored my request for a refund and shipped it again!
They have not acknowledged their error in the slightest and continue to make it my fault. Myself or anyone I know will never shop here again.
Nightmarish experience with making returns using collections. The instructions on their website led to only one of the parcels being collected. ASOS and the courier company they're partnered with gave updated unclear instructions which took a long time to figure out.
Speaking to their customer support took it nowhere. The second time, the courier didn't turn up. I've been stuck with several parcels occupying the lounge for weeks now.
During checkout their website glitched and reloaded resulting in me being charged twice for my order and despite sending screen shots of my bank showing the two debits a minute apart, the 2 paypal transactions with different IDs for the same items and correspondence from both my bank and paypal asos spent three days denying and arguing with me about the fact they charged me twice, would not take my concerns seriously and were honestly the worst company ive ever had to deal with.
Now they have finally admitted that they were wrong and have "cancelled the order" however my bank is still holding my money until asos emails them to say that the money wont be taken This means my money wont be released back to me for up to a month and i have debits that will now default and cost me dishonor fees.
There is no concern for customer satisfaction whatsoever and i wont ever buy from them again. I never received the items, but they eventually refunded after I logged a reversal request with my credit card company. For two months I contacted ASOS over and over and over, and they refused to help or escalate it or give me updates, and just said useless, vague things.
I still haven't had an explanation of what went so wrong in this particular case. I bough quite a few summer pieces from Asos. The Nike swimsuit didn't fit so I sent it back.
The sticker scanned correctly in the garage and it was sent back. Asos are saying they didn't get it. When I contacted the garage I sent it back by they said this never happens and that the item was definitely returned so the fault is with Asos. I will never order anything from them again and I will tell everyone I know not to buy from them and I will never allow my daughters to buy from them either. What makes it such a fantastic online shopping experience is how easy it is to return items.
It means that as a customer I feel confident to buy more things than I would otherwise as I know that returning it won't be a problem. Please keep up the good work ASOS! Dreadful customer service - mindless customer service team who are not capable of or interested in resolving an issue. My query supposedly refered to a higher level team and it even went downhill from then on. Avoid at all costs. What we do Get involved Shop online Donate. Grows vegetables Fills classrooms Drills wells Empowers women Fights poverty.
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Share this product with your friends and family! These are external links and will open in a new window. The online fashion retailer sold 1. Asos chief executive Nick Beighton said: During its financial year, Asos said it added around 5, new items to its website every week, with about 87, products in stock at any point in time.
Other popular trends included button through dresses, with more than half a million garments sold in varying fabrics and prints. Asos sales have risen more than a fifth in each of the past three years as consumers continue to buy more online. While the company has outperformed high street rivals such as Next or Marks and Spencer, investors get nervous when it misses its targets.
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